1. Trade supply
We supply professional-use products to businesses, practitioners and trade customers. By placing an order you confirm that you are purchasing for professional or business purposes and that you are appropriately trained and qualified to use the products ordered. Our contracts of sale are supplied on a business-to-business basis.
2. Cancellation and returns
Orders may be cancelled without charge at any time before dispatch by emailing contact@sknboost.com with the order number. Once an order has been dispatched it may not be cancelled, and goods may not be returned, except as set out in section 3 or where we agree in writing, at our sole discretion, to accept a return. Goods returned without prior written authorisation may be refused.
Our products are sterile, hygiene-sensitive and in many cases cold-chain dependent; once goods leave our controlled storage their handling can no longer be verified and they cannot re-enter stock under any circumstances. Any product supplied in a sealed hygiene security bag is non-returnable if the bag has been opened, broken, resealed or tampered with, and perishable or temperature-sensitive products are non-returnable whether opened or not, other than under section 3.
3. Faulty, damaged or incorrect items
You must inspect all goods on delivery. Any issue with your order, including but not limited to transit damage, shortages, incorrect items or product faults, must be reported within 48 hours of delivery, after which the goods are deemed accepted. Reports must be made to contact@sknboost.com and must include the order number, the batch and lot number of the affected item, and clear photographs of the product, all packaging, seals and the batch label. Retain the item and all packaging until the claim is resolved; claims cannot be processed for items that have been used, disposed of, or altered.
All claims are subject to verification before any remedy is provided. Every order is photographed prior to dispatch with its batch and lot numbers recorded, and claims are checked against our dispatch records. We may require the item to be returned to us for inspection before any replacement or refund is issued, in which case we will provide a prepaid label. Where a claim is verified, we will replace the item or refund it, at our option. We reserve the right to refuse any claim that cannot be verified or that is inconsistent with our dispatch records.
4. Batch verification
Any item returned to us for any reason must match the batch and lot number dispatched to you, as recorded and photographed at dispatch. Any mismatch, or any evidence of tampering, resealing, substitution or label removal, voids eligibility for any refund or replacement, and the goods will be disposed of without compensation.
5. Statutory rights
Nothing in this policy excludes or limits any rights that cannot lawfully be excluded.