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privacy policy

At SKN:BOOST, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (sknboost.com), purchase our products, or interact with us in any way. By using our website, you agree to the terms of this policy.

1. Who We Are

SKN:BOOST is a UK based business. For any privacy-related questions, you can contact us via the contact form on our website or by emailing us at contact@sknboost.com.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity and Contact Data: Full name, email address, billing and delivery address, and phone number.
  • Payment Information: We do not store card details. Payments are securely processed via our third-party payment provider.
  • Order and Transaction Data: Products purchased, delivery information, and order history.
  • Technical Data: IP address, browser type, time zone setting, operating system, platform, and usage data through cookies and analytics.
  • Marketing Preferences: Your preferences in receiving marketing communications from us, if opted-in.

3. How We Use Your Data

Your data is used to:

  • Process orders and manage deliveries
  • Provide customer support
  • Send service emails relating to your order
  • Send marketing communications (if you have opted in)
  • Maintain records for tax and accounting purposes
  • Improve our website and user experience

4. Legal Basis for Processing

We process your data based on one or more of the following legal bases:

  • To perform our contract with you (e.g., fulfilling your order)
  • To comply with a legal obligation (e.g., financial reporting)
  • With your consent (e.g., email marketing)
  • For our legitimate interests (e.g., improving our service)

5. Marketing and Communications

You will only receive marketing communications from us if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us. We do not sell or rent your personal data to third parties for marketing purposes.

6. Sharing Your Data

We only share your data with:

  • Trusted third parties who help us provide services (e.g., payment providers, delivery partners)
  • IT and system administration service providers (e.g., our website hosting and e-commerce platform)
  • Regulators and law enforcement where legally required

All third parties are required to respect the security of your data and to process it lawfully and only for specified purposes.

7. International Transfers

We do not knowingly transfer your personal data outside the UK. If we ever do, we will ensure it is protected by appropriate safeguards in accordance with the UK GDPR.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. For example, we may retain order records for up to 6 years for tax compliance.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data where legally permissible
  • Object to or restrict processing under certain circumstances
  • Request data portability in specific cases

If you would like to exercise any of these rights, please contact us via the details on our website.