Frequently asked questions
Which countries do you ship to?
At the moment, online ordering is only possible for UK-based delivery. However, please contact us via email or WhatsApp for international orders.
Please note: due to payment processing fees associated with international cards, international orders can only be paid via direct bank transfer at present.
What are your shipping options/do you offer free shipping?
Shipping options can be chosen during checkout and the associated price will be displayed at the point of selection.
We do offer free delivery via Royal Mail to UK-based addresses on orders over £50.
How long does it take an order to process?
Typically, orders are processed and shipped within 1 day but it can take up to 2-3 days depending on order volume during busy periods (such as during ‘secret sales’ etc).
What are ‘Secret Sales’?
Secret Sales are a secret. They are ever-changing, time-limited and exclusively for subscribers of our SKN:BOOST Club Newsletter.
They may run at any time throughout the year and the only way to access a Secret Sale is to have made a purchase in the past 6 months and to join and remain on the list.
My order hasn’t arrived, what should I do?
All orders are sent fully tracked. Please use the tracking number provided in your dispatch email to check the delivery progress of your order. If you have any questions, we can be reached via email or WhatsApp. Please see our contact us page.
Can I change, amend or cancel my order?
Yes, as long as your order hasn’t been dispatched yet. Contact us as soon as possible by email or WhatsApp with your order number and we’ll amend or cancel it and refund you in full.
Once an order has been dispatched it can’t be cancelled or returned, other than for faulty, damaged or incorrect items (see below) in accordance with our refund policy. Please see our refund policy for details.
I’ve received the wrong item?
We’re sorry to hear that. Please contact us within 48 hours of delivery by email or WhatsApp with your order number, the batch/lot number, and clear photos of the product, packaging and seals. Please don’t open, use or dispose of the item before contacting us. Once reviewed and confirmed, we will work with you to correct this. Please see our Refund Policy for details.
I have a question that’s not answered here?
Our FAQs are ever-evolving. if you still have a question, please contact us and our team will do their best to help.